Last updated 31 August 2026
What we collect, why we collect it, who else touches it, and how you get it back or have it erased. No tracking pixels, no advertising profiles, no selling your data: none of that exists here.
When you sign up: your name, email address and whether you are a player or a coach. Your password is never visible to us: it is stored hashed by our authentication provider.
If you are a coach: the profile you build, which is public on purpose. Bio, sports, levels, languages, the areas and venues where you teach, prices, currency, availability, the qualifications you list, profile photo and gallery. Optionally a phone number.
If you are a coach, also the documents you upload to be verified. These are private, they never appear on your profile, and they have their own section below.
If you are a player:your level, the sports you play, your preferred area, and optionally a phone number and photo. When you use "Near me", your browser sends your position once: we round it to roughly a kilometre, keep it for thirty minutes in a cookie on your own device, and use it only to sort the results by distance. It never goes into our database, and it never appears in the address of a page, so it cannot end up in a link you share or in your browsing history. We do not keep a history of where you have been.
As you use Courtigo: session requests and their status, group sessions you join, coaches you follow, favourites, reviews you write, and notification preferences. If you turn on push notifications, the technical address your browser gives us for that device.
Your phone number, if you add one: it is stored apart from the rest of your profile and shared with exactly one person: the coach or player of a session that is confirmed, so you can reach each other on the day. Not with anyone who merely sent you a request, not with other players, not with us for marketing. You can clear it from Settings at any time.
Notes about you: a coach can write private notes on a client after a session. Those notes are visible to that coach and to you, and to nobody else.
Before a coach appears in search, we ask for an identity document — an Emirates ID or a passport — and a person at Courtigo looks at it. You can also upload a coaching qualification, an insurance policy or a first-aid certificate to support your profile; those are optional today.
Why: we are sending a player to meet you, often alone and often on a court we do not own. Knowing that a coach is who they say they are is the one thing we can do about that, and it is why an approved identity document is a condition for being listed. We are not asking your permission for this and there is no box to tick: it is a step needed to have a public coach profile at all. You can use Courtigo as a player without ever uploading one.
What an approved document means, and what it does not. It means a person at Courtigo looked at a document and accepted it. It is not a background check, not a police clearance, not a judgement about how good a coach is, and not a promise about anything that happens during a lesson.
Where it goes: into a private storage area at Supabase, in the same place as the rest of our data (Mumbai, India). It is not public, it is not on your profile, and there is no address anyone can guess to reach it. Opening one always requires a link that our servers generate on the spot and that stops working after five minutes.
Who can open it: you, and the Courtigo reviewers. Nobody else — not players, not other coaches. And every single time a reviewer opens one, it is recorded: who opened it, when, and which document. That record cannot be edited or deleted by anyone, including the person who triggered it. What we store about the document itself is the outcome, not its contents: we do not copy your ID number, your document number or anything written inside it into our records.
No face checks. We do not ask for a selfie, we do not run liveness or face-matching, and we hold no biometric data of any kind. If that ever changes, we will say so here before it does.
How long we keep the image, and why not forever.A document you have uploaded but that nobody has reviewed yet, you can withdraw at any time from your application page, and the file goes with it. Once a person has decided — approved or rejected — we keep the image for 30 days from that decision, and then we delete it automatically.
What survives is the decision, not the picture: the type of document, the outcome, who reviewed it, when, any expiry date, and a fingerprintof the file — a one-way code that cannot be turned back into your document, and that lets us prove the file we judged was the file you sent. Your verified status keeps working: it was always calculated from the decision, never from the image. This 30-day period is our policy choice, not a legal requirement we are quoting at you.
We keep the image longer only where we have to: if your account is suspended, if there is an open report about you, or if we have put an explicit hold on it because of a dispute or a legal obligation. In those cases the countdown stops until the matter is closed.
And all of it — files, fingerprints and decisions — is deleted when you delete your account.
Other users:a coach's profile is public, including on search engines. A player's name is visible to a coach while a request from that player is waiting for the coach's answer, because a coach cannot decide on a request from nobody, and afterwards if that request was ever accepted. If the coach declines the request, the player withdraws it, or it expires, the name stops being visible to that coach. In a group session, names are visible to the coach and to the other people in that session, never to other players browsing.
Our suppliers, who process data on our instructions and nothing else:
We do not sell your data, we do not share it with advertisers, and we have no analytics or advertising trackers on this site.
Asking for help:when you contact support or open a request from the app, we keep the request, the conversation, and anything you attach to it. If you report a bug, the screen shows you the technical details that will be attached — the screen you were on, your browser, your device, your language — and you can leave any of them out before sending. Nothing technical is attached behind your back, and we never take a screenshot by ourselves: if a picture is attached, you picked it.
Who reads it: only people at Courtigo. No other user, no coach, no player ever sees a support request.
Reporting a person is different. A report about someone is never shown to the person reported. It is evidence about them, so it is not removed when your account is deleted: it keeps your name as you gave it and what you wrote.
After your account is deleted anything you opened with support disappears with it. What may stay is what we need to keep the place honest and safe: records of sessions and payments keep the facts and lose your name; reports about a person stay as described above; and the log of who at Courtigo opened a verification document, and what our staff did, stays for security and cannot be edited by anyone. We have not set fixed retention periods for these records, and we are not going to invent one here.
Four, and all of them do a job the page you are on asked for. None of them tracks you, none of them is read by scripts on the page, and none of them is used for advertising.
There are no analytics, advertising or profiling cookies, which is why you are not being asked to accept anything. That is a decision, not an oversight: we chose not to build a business that needs them.
Your account data stays while your account exists. Delete your account and your profile, photos, messages, notes, the reviews you wrote and any verification documents go with it. Records of sessions you booked, and any payments, stay with your name taken off them: they are the other person's record too, and ours for the accounts. A report you have made about another person stays, as described above, and so may records we must keep for safety, for a dispute, or because the law requires it — for example to recognise someone who was removed and came straight back.
Your position from "Near me" is the exception that lasts the least: thirty minutes on your own device, and never in our database.
You can see and correct most of your data directly in the app, from your profile and Settings. Beyond that you can ask us to give you a copy, correct something, delete it, or stop a particular use.
Deleting your account is self-service: Settings, then Delete my account. When it goes through it is immediate and it cannot be undone. A few accounts cannot be deleted by the button alone — when a signed session record or a payment attempt is attached — and then the screen tells you so and asks you to write to us instead.
For anything else, write to privacy@playcourtigo.com from the address on your account. We answer within 30 days.
Traffic is encrypted in transit. Access to data is enforced by the database itself, row by row, so one account cannot read another's. Passwords are stored hashed. Verification documents sit in private storage that is not reachable without a link our servers generate for a few minutes at a time, and every time someone at Courtigo opens one it is written to a log that nobody can edit or erase. No system is perfect: if something ever goes wrong that affects you, we will tell you.
Courtigo is for adults. If you are a parent booking coaching for a child, the account is yours and you speak to the coach about your child, not the other way round. We do not knowingly create accounts for anyone under 18.
If we change this policy in a way that matters, we will tell you before it takes effect. The date at the top always says which version you are reading.
Data questions and complaints: privacy@playcourtigo.com.